Partnering with VIRTELPRO, an Inbound Call Center, Helps to Create Satisfied Customers, Improve Productivity, Expand Brand Recognition and Increase your Bottom Line.
In today’s competitive world, it’s simply not enough to have the “latest and greatest” product or service. As your business grows, you need to be fully prepared for increasing customer support demands and expectations. That’s why providing premium customer service solutions is absolutely crucial for your success.
If you’ve been depending on an in-house customer service team, one of the drawbacks is they typically don’t work in the evening, weekends, or holidays, which leaves large gaps in your customer response. Even during work days, internal teams often take hours or days to answer customer inquiries.
With VIRTELPRO’s 24/7 operational hours, our experience in inbound call handling enables us to meet the requirements of our call center customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the combined years of experience. We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate, airlines and banking. Outsource your inbound call center solutions to VIRTELPRO and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.
- Phone Answering
- Product Information
- Claims Processing
- Directory Inquiries
- Payment Collections
- Insurance Claims
- Warranty Registration
- Order Taking
- After Sales
- Billing Queries
- Event Scheduling
- Rebate Processing
- Job Dispatch
- Retention
We have qualified call center professionals who have extensive and relevant expertise in answering service calls, outbound telemarketing calls, back-office and more ensuring our Clients and their Customer satisfaction.
We provide efficient and relevant training programs to give our call center employees a cutting edge, both in terms of linguistic ability and process knowledge.
Our call center infrastructure and company policies offer complete transparency in operations.
Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.